HQ

• Version 2.1.488.0 - 05/06/2025

  • Description:
    
    
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  • Details

    • 05/06/2025 - Cleaned up the interface sequence when connecting to a device
      Fixed a bug where count and tilt would stop updating after long periods of inactivity
      Fixed an issue where it was not possible to select which codecs were being used
      Changed the default codec type selection to help with issues in recent Windows versions
      HQ will now disconnect from a device if the computer is going into sleep or suspend modes
      The service will now attempt to flush out stale connections when HQ isn't running
      Adjusted the Wifi scanning times to help make sure a device has time to boot from sleep
      Added a setting to turn automatic job loading on device connection on or off
      
      

• Version 2.1.487.0 - 03/13/2025

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    • 03/13/2025 - Fixed the improper identification of SR-24LE as regular SR-24
      03/11/2025 - Fixed an issue where a bluetooth update file was being skipped for SR-24LE updates
      03/10/2025 - Fixed a bug which would fail all copies for SR-24 updates
      Added a check to make sure that the correct locator model is being updated
      03/03/2025 - Added updating for SR-24 and SR-24LE locators
      

• Version 2.1.483.0 - 02/11/2025

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    • 02/11/2025 - Added support for updating SR-24LE
      02/05/2025 - Support for SR-20 Locator Software Update
      

• Version 2.1.479.0 - 08/13/2024

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    • 08/13/2024 - Added new ticket system.
      

• Version 2.1.473.0 - 04/19/2024

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  • Details

    • 04/19/2024 - HQ now uses Windows notifications
      Fixes a bug that prevented multiple photos from being taken during video recording
      Resolves an issue where video preview would slow down when an overlay was used
      Fixes a bug that prevented images from showing during playback of a video report preview
      04/17/2024 - HQ now uses Windows notifications
      Fixes a bug that prevented multiple photos from being taken during video recording
      Resolves an issue where video preview would slow down when an overlay was used
      Fixes a bug that prevented images from showing during playback of a video report preview
      03/20/2024 - Fixed subsequent snapshot bug
      Added serial to log file
      New notifications
      

• Version 2.1.460.0 - 12/22/2023

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    • 12/22/2023 - Minor title and image sizing updates for Google
      

• Version 2.1.459.0 - 12/14/2023

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    • 12/14/2023 - Fixed incompatible service version
      12/13/2023 - added additional content and images under direction from YouTube API review
      12/06/2023 - Pan/zoom edge fix
      New Google OAuth scopes
      12/04/2023 - Reduced Google scope for Google Drive
      12/01/2023 - Fix for error uploading after uploading to Connect
      11/22/2023 - Added empty address check for Ridgid job uploads
      

• Version 2.1.448.0 - 11/09/2023

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    • 11/09/2023 - Pan/Zoom improvements
      10/26/2023 - Connect updates
      Pan/zoom
      Fixed an issue where custom job naming would throw an error
      Fixed a bug that would prevent HQ from opening if the settings file was deleted
      09/25/2023 - Updated sumo repair dll
      09/22/2023 - Fixed sumo repair media
      09/20/2023 - Added repair process log messages
      09/08/2023 - Fixed missing repair file
      09/05/2023 - Pan/zoom
      Gaussian Blur
      08/16/2023 - Gaussian blur added
      

• Version 2.1.432.0 - 05/10/2023

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  • Details

    • 05/10/2023 - Fixed a bug that would apply rotation twice for the first video
      05/09/2023 - Fixed a bug that would not return the video to normal rotation when self leveling was disabled
      05/01/2023 - DSL fixes and minor bugs squashed
      04/14/2023 - Fixed a bug that would disable digital leveling or auto rotation incorrectly
      Cleaned up the digital self leveling rotation code
      04/05/2023 - Fixed invalid time/count bug
      Fixed a potential issue with battery levels showing low
      Fixed a bug where some cameras were unable to flip image
      Fixed a bug that could crash the troubleshooter
      03/31/2023 - Fixed a bug that would fail to read SSE on the newer CCU firmware
      03/01/2023 - Added full digital self leveling support
      02/10/2023 - Added digital self leveling support
      01/04/2023 - Fixed an issue where a null rotation value could be passed into the display and cause a crash when streaming from a dizzy system
      12/27/2022 - Fixed a bug that prevented equipment from fully connecting
      12/16/2022 - Fix for Via updates
      Added support for enabling stream on SUMO CCU's
      12/05/2022 - Fixed an issue where Via updates would not proceed once the upload was added
      Removed some duplicate events
      11/28/2022 - Added analytics
      11/17/2022 - Analytics and bug fixes
      

• Version 2.1.402.0 - 09/23/2022

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  • Details

    • 09/23/2022 - Various bug fixes and performance improvements
      Added support for OTA wireless updates
      PhotoTalks will now display a PhotoTalk icon instead of a regular video icon.
      Added option to remember RididConnect account
      Added roll and rotation initialization to TruSense overlay during recordings.
      09/09/2022 - Fixed video repair for newer CCU's
      Fixed some interface overflow and locale issues
      Fixed a bug that wouldn't correctly send info for battery to HQ
      09/02/2022 - Removed service delay startup
      Removed some logging
      Fixed an issue where large files could cause a crash
      Added a longer delay to failed retries when communicating with the ccu
      08/30/2022 - Fixed a bug when talking to the reel with older camera heads
      Fixed an issue importing and saving JSON jobs
      08/29/2022 - Added fallback retry methods to ccu api calls
      08/25/2022 - Added fixes for importing using the new changes to JSON jobs
      Fixed an issue where converted JSON jobs were showing up for import twice
      08/23/2022 - Fixed a bug that would not correctly read newly migrated job changes
      Fixed an issue where newly imported job media would be hidden
      08/19/2022 - Improved network management
      Fixed a bug where an invalid roll or tilt value would cause a crash when taking a photo
      Completed uploads weren't being correctly flagged for removal and were being saved
      WiFi and Bluetooth scanning are now activated by the client rather than on a timer
      
      08/15/2022 - Fixed an issue where notifications for updates would continue even though the latest version was installed
      Fixed some crashes in the service controllers which could prevent task cleanup
      08/12/2022 - Wifi and bluetooth detection fixes
      08/04/2022 - Added new Wifi library with timeout
      08/02/2022 - Added fix for bluetooth data disappearing
      Fix for timing out when wifi doesn't connect
      Added better error handling for downloads
      07/25/2022 - Fixed version and revision comparison for updates
      OTA updates for CCU's process revised
      Product registration issues resolved
      07/21/2022 - Added OTA update download triggers to tray app for background downloads
      Moved convoluted version update system to a common function
      Job device discovery now only happens on job import
      Added updated flag to products so that we can mark when their status needs to be synced to suru
      Fixed field showing latest software version in product details
      Fixed an issue where updated product versions were not being updted on SURU
      Fixed another issue that would not correctly sync wifi/bluetooth devices with correct products
      Fixed a bug where registration updates were only being tried when offline
      
      07/13/2022 - Added OTA support for current line of ccu's
      Fixed some issues detecting newer ccu versions as older
      Resolved some problems with incorrect versions being reported
      Auto updating process should be a lot smoother
      07/11/2022 - Added a retry to ccu detection in case the first one fails during network change
      Created a temporary block once an ota update is successfully applied to a ccu so the user won't be notified until it is installed or HQ restarts
      Some fixes to the way network detection is queued up to prevent overlapping network change events to fire api calls at the same time
      Fixed a bug where login settings were not getting saved
      07/06/2022 - Added network change detection to replace timed scanning
      Bluetooth scanning changed to only when application has activity
      OTA auto updates should now trigger version checks when internet becomes available
      Fixed an issue where bluetooth and wifi devices were not able to match properly
      06/22/2022 - Background OTA added
      Fixed issue where rotation control would show when it shouldn't
      Updated copyright info
      05/11/2022 - Refactored Connect sign in and upload
      

• Version 2.1.365.0 - 04/12/2022

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    • 04/12/2022 - Adds support for the RIDGID® SeeSnake® microReel APX™, including the Auto Image Flip feature.
      The new Sharing tab makes it faster and easier to share media to customers. To access the tab, open a job and select Sharing on the top ribbon. From there, select which media/jobs you would like to share. Choose your desired sharing platform (Dropbox, YouTube, RIDGIDConnect, or Google Drive) and click/tap Share.
      Note: The new Sharing feature is designed to quickly and easily share media, and does not include customer information, jobsite notes, etc. If you are using the RIDGIDConnect app, customer and job information can be added using the app once the media has been shared.
      04/11/2022 - Fixed update check not relaying errors
      03/29/2022 - Testing new versioning fix
      03/28/2022 - Initial update check will now submit credentials if they are saved
      Fixed a bug where multiple upload errors weren't being logged
      Multiple uploads can now be cancelled
      03/25/2022 - Fixed an issue where update checks were sometimes not using credentials
      Fixed a bug where PhotoTalk media couldn't be uploaded to Dropbox
      Resolved an issue where some uploads couldn't be cancelled
      Added User agent info to update checks
      Fixed an issue where TiltSense controls were not showing correctly
      02/23/2022 - Update test release
      02/17/2022 - Fixed notification application to check for the new update information
      02/11/2022 - Added support for APEX camera rotation
      01/14/2022 - New transcoding for PhotoTalk
      HTML reports will not force transcoding on some file types
      Removed restriction of emailing video files
      Fixed a bug that prevented PhotoTalk media from being imported correctly with new jobs
      Fixed an issue where new empty segment folders were being created
      Fixed an issue with downloading multiple revisions
      01/11/2022 - New transcoding for PhotoTalk
      HTML reports will not force transcoding on some file types
      Removed restriction of emailing video files
      Fixed a bug that prevented PhotoTalk media from being imported correctly with new jobs
      Fixed an issue where new empty segment folders were being created
      01/10/2022 - New transcoding for PhotoTalk
      HTML reports will not force transcoding on some file types
      Removed restriction of emailing video files
      Fixed a bug that prevented PhotoTalk media from being imported correctly with new jobs
      Fixed an issue where new empty segment folders were being created
      12/10/2021 - Fixed JSON imports
      Fixed count/tilt data
      Support for the new SURU API
      
      11/18/2021 - Updated to handle new counts and tilt data
      Unknown versions will download both revisions on thumbs
      Fixed issues with YouTube and Dropbox
      10/21/2021 - Removed debug button
      10/20/2021 - Various fixes for multi-uploads and Connect
      10/08/2021 - Fixed Connect uploads from sharing tab
      Added check for internet connection before sharing
      09/24/2021 - Fixed update text issue
      09/22/2021 - Updated common library
      09/17/2021 - Updated to support next generation CCU events
      06/17/2021 - Multi-upload demo
      01/15/2021 - Ridgid uploads added to upload window instead of a dedicated tab
      Fixed an issue that prevented uploads progress from showing immediately
      Upload progress moved to a progress bar at the bottom
      Fixed a bug that could play a different video than what was selected
      01/13/2021 - Ridgid uploads added to upload window instead of a dedicated tab Fixed an issue that prevented uploads progress from showing immediately
      Upload progress moved to a progress bar at the bottom
      Fixed a bug that could play a different video than what was selected
      01/11/2021 - Ridgid uploads added to upload window instead of a dedicated tab Fixed an issue that prevented uploads progress from showing immediately
      Upload progress moved to a progress bar at the bottom
      Fixed a bug that could play a different video than what was selected
      12/17/2020 - Fixed an issue where updates were trying to connect to CCU's too many times
      

• Version 2.1.292.0 - 12/15/2020

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    • 12/15/2020 - Fixed slow thumbnail sorting for jobs with many images.
      Job groups (categories and colors) will now be correctly set
      Fixed a bug where LT1000 was showing error messages during inspections
      Reports now have higher quality thumbnails
      Added default margins to PDF reports
      Fixed a bug where turning off CSx Via or disconnecting from Wi-Fi would cause HQ to hang
      12/09/2020 - Fixed a bug that could cause a crash when saving to an open PDF
      Fixed an issue when updating a device could show finished before it was actually complete
      Fixed a bug where media elements could be incorrectly split in when generating a PDF
      Updated thumbnail generation to show higher quality images
      Fixed a bug that could report the wrong version from a CCU
      Fixed a bug where job group colors were not being correctly updated
      Fixed an issue where removed devices would still show in the device list
      Fixed a bug where the LT1000 would periodically throw errors when updating the battery status
      Fixed an issue that could cause jobs to open more slowly than they should
      Added TiltSense values to reports when available
      Improved bookmark sorting speed
      
      

• Version 2.1.283.0 - 10/23/2020

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  • Details

    • 10/23/2020 - New Features
      Adds support for the new CSx Via
      Ability to record audio and narrate inspections as you record
      Ability to record TiltSense in videos and photos
      Faster and more accurate nearby device discovery using Bluetooth
      View the battery status of compatible CSx devices while recording
      Added the ability to show/hide and change the size of date/time, count, and TiltSense recoding overlays
      Default job names now match the format of jobs created directly on a CSx device
      Fixes
      Stability improvements that prevent crashes in multiple scenarios
      Fixed a bug that could cause Ridgid Connect uploads to fail
      Fixed an issue where the Video report quality would be low
      Several improvements to Wi-Fi network discovery and connection stability
      
      10/12/2020 - Fixed an issue that prevented battery events from being registered
      10/08/2020 - Fixed the battery icons that were shrinking in some states
      Changed Ridgid batteries to display using the graphic method rather than bars
      Fixed a bug that would hide the battery from BLE when at critical
      TruSense control will now hide if no TruSense data is received
      Added a timeout when connecting to a CCU
      Fixed an issue that would not update Wifi points when windows stopped updating scans
      YouTube errors are now more readable
      Icons changed back to original graphics
      09/22/2020 - Removed VisioForge watermark
      New connection icons
      09/15/2020 - 30 Fps recording and preview
      Added new battery meter type to match HQx Live battery
      Fixed a bug where the time wasn't updating in the overlay
      Fixed Video Reports Screen shows black thumbnails
      Fixed an issue where the Video report quality would be low
      Fixed missing localized strings
      Straightened out some old text coloring mismatches
      Added some new images
      Fixed a missing image on the connection window
      Made connection buttons consistant
      Added a default image to unknown devices
      Fixed a bug where the correct BLE battery level was being reported correctly
      09/04/2020 - Fixed unknown BLE devices showing up in the device list
      Fixed an issue where the details pane would not get hidden properly on some screens
      Bluetooth broadcasting devices can now show their battery level in the connection details
      Added support to properly display and parse 3 part version numbers
      08/27/2020 - Fixed Connect upload
      08/26/2020 - Updated outdated libraries
      08/25/2020 - Added spinner during video creation
      Fix a potential crash when the video creation thread is cancelled
      Added code to prevent another video being started during video creation
      08/21/2020 - Fixed battery showing in overlay
      New VisioForge deployment
      07/21/2020 - Further YouTube enhancements
      07/01/2020 - Fixed an issue that would cause the settings to fail to load
      02/14/2020 - Fixed CSx Via detection and connecting
      

• Version 2.0.225.1557 - 01/06/2020

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    • 01/06/2020 - Fixed a bug that would cause transcoding to fail
      Fixed a bug where session folders were named incorrectly
      Changed job folder names to match CCU
      12/18/2019 - Fixed a bug that caused the overlay background to not be recorded
      Fixed a bug would incorrectly scale the overlay on snapshots
      Fixed a bug that would show the first frame of a video overlay in the wrong DPI
      Added setting to include overlay in snapshots
      Fixed a bug that would throw an error if the user denied access to run HQTools
      Fixed a bug that would hide count when unchecking option to show overlay on screenshots
      Overlay preview now correctly hides elements when overlay is turned off
      Changed date and time formats for overlays to respect current computer region settings
      Fixed a bug where deselecting visibility of tilt on the overlay would prevent other elements from being moved
      12/06/2019 - Overlay settings work with new CCU units
      Overlay settings will actively update
      Fixed date formatting on about screen
      Old overlay setting will be reset on load
      Added tilt to overlay settings
      Changed overlay settings to match modern CCU settings
      Fixed a bug where restoring defaults on general settings would cause capture settings to reset instead
      Fixed an issue where overlay elements wouldn't correctly scale or position when the window size changed
      Fixed a bug that would distort the aspect of the overlay when changing window size
      Added the ability to change the size of overlay elements
      Fixed a bug where initializing an LT1000 would cause a Job window to crash
      Added count, tilt and overlay information to video XML files
      Added a fix to prevent memory access error when recording overlay
      Changed invalid fallback privacy policy address
      Changed invalid fallback support address
      User signup privacy policy link now points to our policy online rather than downloading a file
      11/19/2019 - Changes:
      Formatted release date in about screen
      Products without a valid serial or model are no longer submitted to registration
      The saved Count information will no longer default to zero
      Added tilt graphic to the information panel on live video
      Created jobs will default to HQ as the source
      Added overlay to live video
      Changed mixed count display to match the CCU
      The live video overlay is now recorded to the video
      
      Fixes:
      Fixed a bug where incorrect information from an LT1000 could result in the HQ serial being saved with the wrong product
      Fixed a bug in which snapshots would display the tilt control when there was no tilt info saved
      Fixed a bug that would set the current playback time as the current time, throwing off count info
      Fixed a bug that would set the jobs serial to the HQ serial
      Fixed a display error that would sometimes show -9999 for the count of old videos
      Fixed a count display error that would show 12" when rounded rather than adding to feet
      Fixed a count display error that would show a negative in both the feet and inches -4' -3"
      Fixed a bug that would not update the first frame of a video with the count and tilt info
      Fix for the issues seen in the last dev release related to the tilt control being displayed
      Fixed an issue where invalid count and tilt info would be shown as zero
      
      Known Issues:
      The overlay is not being scaled correctly when recorded
      The visible overlay does not scale with window size
      There is no method to turn the overlay recording or display on and off
      Overlay settings aren't being written to or read from the XML
      
      
      
      

• Version 2.0.220.1226 - 11/07/2019

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    • 11/07/2019 - Removed snapshot tilt icon
      11/04/2019 - Added tilt information to snapshots
      Updated support site address
      Updated locale strings
      Fixed a consistency issue with display of the tilt angle
      Fixed a bug that would cause a crash when taking a snapshot from videos with old style log files
      
      

• Version 2.0.213.1008 - 09/13/2019

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  • Details

    • 09/13/2019 - Fixed a bug that would create a video report folder every time the video report tab was displayed
      Fixed a bug that could cause a crash if the video report folder did not exist when the job was closed
      Count and tilt data is recorded for live streaming from a CCU
      Disabled Connect Upload from menus
      Live video precision and format will update when changed rather than when the next count update occurs
      Saved note dropdowns will populate with "No saved notes" rather than a blank dropdown
      Fixed a bug that would cause deleted bookmarks to be partially removed if the job was not saved
      Added default timestamp to live video captured images
      Fixed a bug that would not correctly update HQ software version until the application restarted
      08/30/2019 - Fixed a bug that would not set live video when opening a new job via touch
      08/29/2019 - Added single click option to device list to assist touch screens
      Fixed an error that would show the wrong product image for Versa devices
      08/27/2019 - Fix for video source being able to be set to the same in multiple windows
      Fixed a crash when checking available video streams
      Fixed a layout bug that would overflow images when resizing
      Fixed a bug that would show the incorrect video source selected when choosing not to switch video sources
      08/26/2019 - Live video will now prompt the user before removing the stream from an already streaming window
      Double clicking a connection from the connection list will now select the device rather than toggling connect/disconnect
      The connection help control now displays the most recent connected device
      Added a button to the connection help display to view live video in that tab immediately
      Fixed a bug that could allow the same device to stream to two different windows simultaneously
      Fixed a bug that would select the incorrect window when selecting live video
      08/14/2019 - Email button will now bring up configuration wizard from the report tab
      Emailing a video is no longer disabled but will instead alert the user to upload the video first
      New report header image
      Fixed an error that could occur during video streaming
      Fixed a bug that prevented new media from being copied to styles
      
      08/05/2019 - No longer check if registration connection is busy to allow login
      Fixed a bug that would connect to an LT1000 when the window was created with a CCU
      Count will no longer show on video devices that have no count
      Fixed a minor graphic issue in the Capture settings window
      Minor fix for an error when getting drive information from a drive that doesn't exist
      Added icon back to Job header
      Fixed size issue on session header
      08/02/2019 - Fixed an issue where the currently connected device would receive a shutdown notice immediately after connecting
      Fixed an error that could prevent connected devices from being removed correctly
      Fixed an bug that could stop CCU detection when an error occurred
      Fixed an error that could occur when retrieving product images on a slow connection
      Fixed a bug that would show the signal strength message on the device help screen
      Fixed a bug where the bottom bar on live video would not display correctly when certain devices were switched through
      Fixed an issue when switched between two CCU's the window detection would incorrectly identify the new one as the old one
      Fixed several crashes that could happen when the service was stopped while connecting to devices
      
      07/31/2019 - Increased timeout for HQLive device connection
      Fixed text overflow on Video and Audio drop downs
      Adjusted width of Live video bottom bar
      Fixed an error where battery meter would show when negative value
      Fixed a bug that would show the battery meter when on AC power
      Fixed a bug that would show the signal level popup after switching to a different video source
      
      07/30/2019 - Fixed an error that prevented checking for LT1000 updates
      Removed debug logging
      New battery meter control
      Fixed an issue where small images would hide connected overlay
      New HQ live button
      Added Live video tab
      Removed SeeSnake Live preview panel
      Redesign of HQLive help screen
      Removed signal strength meter
      Live video bottom bar redesign
      Moved HQLive button to Live video toolbar (Connections)
      Fixed a bug that would not refresh product images if the connection timed out
      
      07/12/2019 - New status messages when connecting to an HQLive device
      Added toolbar button to scan wifi
      07/09/2019 - Increased update check timeout
      TrueSense display will no longer appear in the HQLive preview window
      Fixed an issue where Wifi scanner would happen while viewing live video
      07/08/2019 - Fix for conversion of invalid value on tilt control
      Fixed a bug that would cause the Tilt control to remain visible on the Live help screen
      Added text limit for SSID names that could run off of the screen
      Added Wifi scan trigger to Job Windows
      Wifi scan changed from 1 minute to every 30 seconds
      Fixed a crash that could occur if a device disconnected while connecting
      Fixed an issue where a device could be connected twice
      Added connection checkmark to device details screen
      Added connection status text to device details screen
      Added spinner to connection status screen
      Product details and product searches will now only show on products that have them
      06/17/2019 - Fixed a bug that caused a crash when no Wifi was ever used
      06/13/2019 - Fixed crash when no Wifi adapter available
      06/05/2019 - Tilt and Count data added to streaming video
      Removed Mic button from HqxLive streaming
      Removal of current video device will now default to the HQ Live help screen
      Fixed an issue where a device connect or disconnect button would was still enabled during its connection
      05/16/2019 - Connect to wifi device / ccu from within HQ and not have to connect manually.
      Consolidated connect and hq live buttons to a single connect button
      Equipment locker replaced by collapsible device list and available connections list
      Optimized the video stream recording to minimize lag
      New wifi service interface
      Trusense XML / display for static video jobs
      Trusense SSE / display for SSE video jobs
      TLS 1.2 for RidgidConnect
      
      05/07/2019 - Connect to wifi device / ccu from within HQ and not have to connect manually.
      Optimized the video stream recording to minimize lag
      New wifi service interface
      Trusense XML / display for static video jobs
      Trusense SSE / display for SSE video jobs
      
      02/22/2019 - Sharing buttons moved to toolbar
      Changes to Dropbox authentication
      02/19/2019 - Dropbox authentication fixes
      02/13/2019 - Dropbox authentication fixes
      02/08/2019 - New account settings
      Fixed Dropbox authentication
      Clearing authentications now notify the user
      Fixed uploads always defaulting to YouTube
      
      02/06/2019 - Removed an extra upload option
      Added more logging to the service
      02/04/2019 - Fixed an issue connecting to the service
      When a new streaming device arrives in a new job the live view switches to it automatically
      Fixed several popups that did not correctly attach to windows
      Added a visual indicator for the strength of a stream
      01/30/2019 - Service logging
      Added setting to remove Dropbox authentication
      01/29/2019 - Added service logging
      01/21/2019 - Google Drive authentication fixed
      01/11/2019 - Moved Dropbox to new authentication
      Fixed an issue with Google Drive authentication
      Fixed for an issue with an empty destination in Dropbox
      Fixed a problem that could cause the Job Window to crash when changing saved video maker images
      12/21/2018 - User interface added for Dropbox and Google Drive uploads
      Some service optimizations to improve performance
      
      11/19/2018 - Notification application service connection fixes
      Various Video Maker bug fixes
      11/14/2018 - Video reports now save per report
      New features added to video reports
      Video report slide times can be adjusted on each slide
      Some service bug fixes
      Live stream help window
      Changes for when CCU and live stream video are shown
      
      10/30/2018 - New video streaming features
      Some updates to the video report maker
      10/12/2018 - updated device video streaming
      enhancements to video report utility
      

• Version 2.0.99.1419 - 10/03/2018

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  • Details

    • 10/03/2018 - Gmail service now more secure and requires fewer password
      entries with OAuth support.
      Adds support for SeeSnake LT1000 laptop interface on newer
      systems.
      Improvements to Google Maps service.
      Video clips now list source as Modified instead of Original Job.
      Many bug fixes and other behind-the-scenes improvements.
      08/30/2018 - changed job icons and tabs
      enhanced video report controls
      video streaming
      08/24/2018 - Preview of video reports feature
      Preview of video streaming feature
      

• Version 2.0.78.1507 - 05/15/2018

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  • Details

    • 05/15/2018 - YouTube video uploadingOutlook mail client integrationNew Gmail featuresHQ Service Engine
      12/13/2017 - fixed issues with video notes
      10/17/2017 - added service dependencies
      08/15/2017 - test version
      

• Version 1.75.302.0001 - 07/26/2017

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  • Details

    • 07/26/2017 - interim release
      05/25/2017 - discontinued XP support
      05/19/2017 - autostart HQ on update
      check for update schedule one per hour
      Added feedback dialog when no update available
      05/16/2017 - popup when checking for updates
      auto run HQ on update
      05/08/2017 - fixed youtube iconography
      updated youtube instructions
      05/02/2017 - fixed troubleshooter app
      04/24/2017 - Added up to date notice from manual update window
      04/21/2017 - Update test
      04/20/2017 - Update test
      04/18/2017 - Added service shut down detection and restart
      04/13/2017 - Test for auto starting service
      04/12/2017 - Added "Click to install" to HQ update notification
      Remove some excess notifications
      Updates show in a more noticeable window
      Updates will confirm that running tasks will be removed before continuing
      Clicking check for update will correctly notify the user if their version is up to date
      Fixed a bug that would allow the user to run the update multiple times
      Fixed a bug that would throw an error if the user check for updates during a download
      Fixed a bug preventing popup notifications from closing after moving the mouse over them
      Various update interface fixes
      04/11/2017 - fixed update version issue
      03/29/2017 - YouTube Authentication removal added
      YouTube settings section
      Notification now has a link to run HQ when finished installing
      YouTube bug fixes
      03/21/2017 - update notification added to notifier
      03/20/2017 - Added command to show message via notifier when update is complete
      03/16/2017 - Fixed an issue with installer not starting the tray app
      03/09/2017 - Fixed service hang
      03/08/2017 - Fixed update issue
      01/20/2017 - added restart of tray notify app
      Fixed issues with USB old workspace and changed workspaces
      01/17/2017 - Update verification test
      11/16/2016 - HQx Service
      New Notifications app
      YouTube Upload
      

• Version 1.75.209.1631 - 09/30/2016

  • Description:
    
    

  • Details

    • 09/30/2016 - fixed auto log on problem
      09/28/2016 - LT1000 video repair tool
      HTML5 video reports
      Removed Flash support
      09/07/2016 - Fixed version number available issue
      08/19/2016 - youtube upload
      06/09/2016 - fixed issue with wrong update server
      

• Version 1.75.193.1418 - 03/15/2016

  • Description:
    
    

  • Details

    • 03/15/2016 - new ridgidconnect service bindings
      03/09/2016 - Language name fixes
      03/03/2016 - Added newest translations
      02/10/2016 - Contacts sort properly
      Contact titles look correct even when missing information such as last name/All contacts are available under the job window drop downs
      Contacts in the job drop downs look correct and sort meaningfully
      Deleted Job media is deleted after the job closes and saved
      Deleted Job media should show up in the recycle bin
      New Job precision setting works and changes the precision on opened jobs when checked
      Impossible job precision combination cannot be chosen from settings (meters, cm or inches combined with “Mixed” setting)
      Newly located precision and sort buttons function and look properly
      
      01/06/2016 - Fixed issue of clicking on defective video can hang HQ
      

• Version 1.75.187.1335 - 12/16/2015

  • Description:
    
    

  • Details

    • 12/16/2015 - fixed encryption container duplicate
      11/05/2015 - Contact Sync Tool Fix
      10/14/2015 - Some troubleshooter instruction changes
      10/13/2015 - Troubleshooting tooltips added
      Changed some troubleshooter instructions
      10/09/2015 - Database reset tool added to troubleshooter
      10/01/2015 - Fixed a bug that could potentially incorrectly index jobs on import
      Duplicate contacts and addresses are ignored in autocomplete and address selection
      Save contacts and inspectors will default to their contact types
      Fixed the text display on autocomplete to not show empty brackets and dashes
      Autocomplete will now show more information
      Autocomplete now correctly displays info from all address types
      09/29/2015 - Fix for default inspector no longer working
      Fix for contacts not saving correctly
      Removed auto add contact on job open
      Added methods to save or add the current contact in the job window
      Fixed an issue where the indexing contacts could all point to the same records
      Fixed a bug that would add extra job records to the index
      Fixed a bug that would in some cases clear note for media in a report
      Fixed an issue where some records were not correctly being removed from the index file
      Fixed a bug that would throw an error on some job versions when deleting media
      Added check to contact and address writers to see if there was a change, this should speed up saving in most cases
      Added some code to job and session writers that performs less queries, should speed things up a little bit for reading
      09/23/2015 - Fix for creating a new job crash
      09/22/2015 - Fixed ability to save contacts
      

• Version 1.75.175.1504 - 09/02/2015

  • No description given for this version.
    

  • Details

    • 09/02/2015 - Fixed video preview image size in hosted video playback
      Fixed potential contact overwrite on job import
      

• Version 1.75.174.1442 - 08/19/2015

  • No description given for this version.
    

  • Details

    • 08/19/2015 - Fixed some issues with loss of internet during a device software update
      Fixed some issues with Connect service
      08/18/2015 - New version of EO.PDF that supports windows 10
      08/07/2015 - fixes in video repair and sync
      07/24/2015 - Media Naming difference notification now turns off if the setting is disabled
      Fixed a bug that would not set the current naming selection to the job properly
      Fixed a bug that would still parse the log directory and fail to continue looking
      Moved cancel button on equipment download window to prevent accidental cancelation
      Equipment update will now select the first available thumb drive
      Unsynchronized jobs will now prompt with a countdown timer to import
      Damaged jobs will be automatically repaired on or after import
      07/10/2015 - rename savings setting fix
      presence of logs folder does not ignore entire thumb drive for imports
      06/19/2015 - media rename revisions
      06/12/2015 - new highlighting and user notification on rename feature
      Fixed duplicate notifications for out of date software when importing
      05/28/2015 - Fixes to rename feature
      05/15/2015 - added job import and rename feature
      

• Version 1.75.164.1403 - 04/23/2015

  • Description:
    Report Templates Revision
    

  • Details

    • 04/23/2015 - Bugfix: Assigning new jobs a report template is now fixed
      

• Version 1.75.163.1547 - 04/15/2015

  • Description:
    SeeSnake HQ Public Update 
    RidgidConnect Enhancements and Bug Fixes
    

  • Details

    • 04/15/2015 - Bugfix: empty jobs no longer cause a crash upon upload
      Bugfix: removing existing notes crash
      04/06/2015 - fixed outstanding field length issues
      03/25/2015 - fixed jobsite address field issues
      fixed session notes accumulation
      03/23/2015 - improved connect contact update
      fixed bug that did not allow connect jobs with no media
      03/19/2015 - Connect Fixes
      03/13/2015 - Bug where all products showing up as CS6Pak when signed out of equipment locker is fixed
      RidgidConnect data mappings and contact mapping
      Instruction captions now wrap text
      Added screen to indicate that an instruction isn't available
      Added user savable notes
      Saved notes are prevented from saving with no name
      Saved notes can be applied from reports and video and image editor screens
      Added text size dropdown to report bookmarks
      Added an extra-large section for report text
      Changed the internet check to check for specific servers instead of checking if local network was available
      Fixed a bug that would lock the UI when internet connection was lost during a download
      Fixed a bug that would not throw an error when an update drive is pulled during an update
      Fixed tooltip on update button
      Fixed some missing tooltips
      Fixed a bug that would cause a crash if an instruction was null
      Fixed a bug that would show a blank screen when an instruction is empty
      Fixed a bug that wouldn't correctly check the available space when extracting an update
      Fixed a bug that prevented the save note button from being enabled
      Fixed clipping text on add product window
      Fixed a bug that prevented manually adding some products
      

• Version 1.75.151.1534 - 01/22/2015

  • No description given for this version.
    

  • Details

    • 01/22/2015 - Use new instructions for CCUs in all circumstancesBetter error handling on CCU thumb creationFixed bug where CCU thumb image was being unpacked to the wrong location
      
      01/21/2015 - CCU updates connected to new instructions systemfixed some equipment locker syn and caching issues that caused various inconsistencies and out of date informationAdded local caching of instruction setsPrevent updates with no internet connection
      01/15/2015 - Update process now cancelableUpdate process more resilient and catching errors cleanerImproved UI during firmware update actions
      01/10/2015 - Fixed a crash that could happen during USB connected updates from equipment locker
      01/09/2015 - First review of new update instructions
      12/24/2014 -
      Fixed an issue that would sometimes throw an error when removing a product
      Improved connected device detection
      Fixed an issue where registered products wouldn't update their status
      Added SR-24 Bluetooth update compatibility
      Fixed bug that would show the cancel button incorrectly on firmware updates
      Fixed an issue that would add the wrong files to verification process on SR-24 update
      Added pending status to updating SR-24 and ST33Q
      Added support for determining which products have software
      Fixed a bug that sometimes would not show pending status
      Fixed pound sign "#" export error, symbol is now replaced with an underscore
      12/09/2014 - Added cancellation to hardware updating
      Fixed a bug where newly added hardware could not be updated
      12/04/2014 - Improved support for SR-24 and ST 33 Q Plus
      Using secure site for update checks
      Fixed issue with job data recovery
      11/21/2014 - Bugfixes and improved text messages for SR-24 and ST-33Qplus
      Fixed update not working from an unofficial version
      Fixed qring library built with wrong redistributable
      11/20/2014 - Bugfixes and improved text messages for SR-24 and ST-33Qplus
      11/13/2014 - resilient ST 33Q+ update
      SR-24 updating
      New language for pending updates
      Ability to talk users through intermediate or required update
      11/07/2014 - Resilient ST33plus software updating
      10/31/2014 - improved ST-33plus support
      10/24/2014 - Added proof of concept ST33Q plus software update
      10/03/2014 - External job media can now be rearranged
      Positioned media will remember its position regardless of the sort
      Media can be copied between sessions
      Media list will now scroll when dragging elements up and down
      Fixed a bug where the media slider would not update the video image until it was played
      Media coloring added back and changed
      Fixed a bug where user added media would be incorrectly tagged
      Fixed a bug when creating a PhotoTalk would be added to the wrong session
      
      

• Version 1.75.128.1557 - 09/23/2014

  • Description:
    This release is a maintenance release that addresses the following HQ issues: 
     
    Some users reported seeing a black screen when a video is loaded. 
     
    When using maps in PDF reports, the placement of the map was incorrectly justified. 
     
    When starting a new job using an LT1000 device, occasionally some job information would be lost. 
     
    These issues have been addressed and fixed in this release of the software.
    

  • Software Update Instructions

    • To update your version of HQ, first open HQ.  Then from the Help menu, select "Check for Update".

       

      To downgrade to an older version, please uninstall HQ.  Then return to this page and download and install the desired version using the download link provided.

       

       

  • Details

    • 09/23/2014 - Fixed maps not justifying correctly on reports with maps
      Fixed bug where data would not save correctly if job created with HQ
      Fixed bug where some thumbs would not be recognized on software update
      New black video solution
      09/15/2014 - Black video fixes
      

• Version 1.75.126.1504 - 09/13/2014

  • Description:
    CS65 Companion Version
    

  • Software Update Instructions

    • To update your version of HQ, first open HQ.  Then from the Help menu, select "Check for Update".

       

      To downgrade to an older version, please unintall HQ.  Then return to this page and download and install the desired version using the download link provided.

       

  • Details

    • 09/13/2014 - Added video load throttling to get rid of blank video problem
      Czech language
      Latest language updates
      09/09/2014 - Locale files updated
      09/05/2014 - Failed sync and failed recording jobs now have an icon to identify them
      Added spinner to job repair and deletion to show activity during long processes
      Added properties window access to Import and recycle locations
      Imported jobs can now be individually deleted from their source drive once imported
      Added repair information tooltips to the repair screens
      Fixed a bug where Job properties would only show on the first job selected
      Fixed a bug that would cause job changes to occur sometimes on import
      Fixed a bad text concatenation on the registration login
      Fixed double prompting on repairing sync failure jobs
      Fixed issue where multiple imports would add to selected items
      Fixed a bug that would continually check size of jobs that were being deleted slowing down deletion considerably
      
      08/29/2014 - New translations
      08/22/2014 - Bad sync detection and file recovery
      08/19/2014 - Fixed bug that prevented local HQ from updates on equipment screen
      Fixed bug when creating PhotoTalks in multi-session job
      08/14/2014 - Missing media repair now will also find lost sessions
      Left side of Job Window has a new look
      Job data entry separated into tabs
      Added support for accurate comparison of job changes
      Added support for newer version of job information
      Changed the method used to write job information to update rather than write over
      Fixed an issue where extra addresses were being written to the job
      Fixed an bug when a single job in HQ could collide with the master list and not save
      Fixed a bug where the jobs unique ID would be changed unintentionally
      Fixed a bug where newly imported jobs were saved twice
      Fixed a bug in the missing media finder
      Fixed issues of equipment locker showing strange update results
      
      07/25/2014 - Tree view and icons are easier to see and resemble look from newer SeeSnake CCUs
      Video Repair Feature
      07/11/2014 - Product versions are updated on import
      Added a pending flag when products are updated
      Fixed a bug that set product versions to their latest on import
      Fixed crashes in report generation when parsing bad media
      Video repair utility added
      06/10/2014 - Equipment errors will now show the serial of the equipment and clicking the error will select that product
      Video clipping changed to videos longer than 1 second
      Splash screen will now stay open until the application is fully loaded
      Report date formats should now localize to the current Windows format
      New icon for Photo Talk and image edit
      Note window changed to match the same style as Photo Talk
      Added Job Media Recovery tool to the job tools menu
      Added more display formats for report dates
      Added the option to change the date/time display on media in reports
      Added the ability to show individual tags for report contacts
      Added options to individually show or hide country, email, company, name and phone numbers in reports
      Added new media size options in reports
      Added new alignment styles for media in reports
      Added option in reports to align all elements the same
      Fixed an issue that would make clipped videos have degraded quality
      Fixed an alignment issue in reports that centered text in contact information
      Fixed a bug that would sometimes not correctly set the alignment in reports
      Fixed several tooltips in reports that didn't get localized
      Fixed an issue with HTML reports in some Internet Explorer versions that wouldn't align tables correctly
      Fixed a bug that would prevent some drives from being converted to job spaces
      Fixed a bug that would prevent video clipping on videos with low frame counts
      Fixed a graphical error in the report style dropdown
      05/16/2014 - Cosmetic changes
      04/23/2014 - Let the LT1000 fail more elegantly
      Changed media export menu verbiage
      Get correct language for product manuals
      
      04/16/2014 - When playing videos or recording HQ will now ask the system to keep active and not sleep or turn off the monitor
      New export media function for jobs and job media
      Added job source equipment serial number to job properties
      Added progress dialog when emptying recycled jobs
      Fixed a bug that would search for old job folder names after it had already found jobs
      Fixed a crash in DVD Reports
      Fixed a bug where changing jobs between viewed and unviewed would not update correctly until HQ was restarted
      Fixed a bug where copied jobs would sometimes not load their media
      Fixed a bug where merged jobs would sometimes not load any media
      Fixed a bug when selecting a job with no media would preview the media from the previous job
      Fixed a bug when selecting a job from the list could sometimes grey all of the buttons
      Fixed a bug when copying multiple items from the slideshow preview
      Fixed a bug in the media properties screen which would show the incorrect path
      Fixed a bug where the subject line from an email could contain illegal characters or overflow the maximum size
      Added logging for system power save information
      03/17/2014 - Fixed an external drive import issue
      Fixed a crash in DVD reports
      03/07/2014 - Added a command to create a job directly from a product screen in the default job space (also supports keyboard command)
      Added correct details text to loading screen
      Added a new job column showing the number of times a job has been opened to help sort the jobs you use the most
      Increased job name to 100 characters
      Job data entry text boxes will no correctly wrap text to the next line
      Default inspector will now also populate the segment inspector
      Changing username will now correctly clear the password field on the login screen
      Job Space properties will now show the size of removable drives
      Fixed a bug that allowed creation of Job Space in the root of a fixed disk
      Fixed a bug which always reset the default inspector to none on load
      Fixed a bug that prevented the default inspector from being populated in a job
      Fixed an issue which hid a portion of the contact screen
      Fixed a bug which sometimes prevented a new empty job from being removed on close
      Fixed a bug when multiple potential job folder names would prevent drives from showing the correct import list
      Fixed a crash when resuming live video
      Fixed a bug which prevented dragging to a Job Space located at the root of a drive
      Fixed a bug where the location map would sometimes not show
      Fixed a bug where the location map would sometimes change size when switching between data
      Fixed a bug in which some Job Spaces moved to external locations could not be reverted to import drives
      Fixed a bug where jobs imported from a known product would not save their imported names
      Fixed a bug that would cause HQ to parse all of the jobs in Recycled during startup
      Fixed a bug which would sometimes cause HQ to parse Job folders that had been removed
      Fixed a bug that would sometimes cause HQ to try and use a Job Space that had been removed as default
      02/25/2014 - Removable drives can now be cleared once all jobs have been imported
      Job Spaces can now be moved to external drives
      Removable drives can be converted into a Job Space and will no longer appear as an import drive
      Job Spaces created from an external drive can be set back to an import drive
      The file transfer dialog has had the current transfer progress in KB/MB/GB added to show a visual indication that the progress is moving during large transfers
      When dragging items inside of HQ the target will now be correctly highlighted
      Mouse-over highlighting has been darkened slightly to make it more noticeable
      Fixed a bug with job selected where the incorrect job would be selected
      Properties can now be shown on offline/read-only items
      Fixed a bug where the job rename box would show during drag
      Fixed an issue with duplicate serial numbers on different products showing the incorrect product name
      Duplicated CS1000 Job ID's have been fixed, determinable ID's will now be created from the job start time making collisions much less likely
      SR-24 log files can now be imported
      SR-24 logs will be converted to a new type of job and placed in their own Job Space
      01/31/2014 - Made thumb update default for all new products (fixes CS65 update issue)
      BugFix: Multiple requests for new device software would sometimes cause a web request timeout
      
      01/23/2014 - Having HD or a high count of images in the preview no longer causes a memory exception
      Fixed an issue where in rare cases multiple imports could be initiated at the same time
      Equipment list is now refreshed and rebuilt less frequently
      Fixed an issue where equipment items would sometimes be submitted twice
      Subject line is limited to 168 characters in the internal email client
      Image editor now remembers the zoom level
      Videos longer than 24 hours should now show the correct duration in the properties window
      Corrected the video duration display error when a video was longer than 24 hours
      Video timestamps should be more in sync with the videos
      Video position/duration will no longer clip on long videos
      Changed the way zooming works in the image editor to a more familiar functionality
      All properties windows now have the same look and feel
      

• Version 1.75.87.1443 - 10/31/2013

  • Description:
    CS6 Companion Version.  Shipped with SeeSnake CS6.
    

  • Software Update Instructions

    • To update your version of HQ, first open HQ.  Then from the Help menu, select "Check for Update".

       

      To downgrade to an older version, please unintall HQ.  Then return to this page and download and install the desired version using the download link provided.

       

  • Details

    • 10/31/2013 - added download new software buttons when software not out of date
      New languages: Romanian, Polish, Hungarian, and Serbian
      Fixed clipping issue for certain international versions of Windows
      10/29/2013 - Fixed character set issue when exporting a report in some languages
      Fixed Email report crash if job name contained illegal characters
      Fixed an issue where the customer, location and inspector titles would not get localized
      Fixed an issue that would sometimes cause an error when attempting to auto select an imported item
      Fixed missing media in exported reports
      Fixed a minor html error in report output that placed a closing tag to a link that was not created
      Fixed a transcoding problem that would not correctly clip PAL videos
      Fixed report logo sometimes being reverted to default
      Fixed an issue where some temporary media was unable to be removed, the process would not remove the others
      Default media is no longer removed and added again on startup
      Fixed an issue where some media was being added twice and consequently could never be cleaned out
      
      

• Version 1.75.84.1031 - 10/14/2013

  • No description given for this version.
    

  • Details

    • 10/14/2013 - Allow software update downloads regardless of whether product is up to date
      Changed HTML report character set to UTF-8
      Equipment can now be removed when offline or not registered
      Print dialog should position correctly when Windows is in any language
      Fixed a bug where on first startup long actions would overflow the width of the jobspace panel
      Another fix for autoselecting a job or jobspace that no longer exists
      Fixed a bug which would sometimes try to import while another import was already in progress
      Fixed a bug that would throw an error if an external drive was removed during the job check
      

• Version 1.75.83.1549 - 10/08/2013

  • No description given for this version.
    

  • Details

    • 10/08/2013 - Fixed a bug that prevented reports from being created on some network drives
      Fixed an issue where printing would wrongly report failure on systems with language other than English
      Fix for scrolling to job sometimes being null and causing an error
      Fix for marking viewed unviewed would sometimes not register all the selected jobs and cause an error
      Fixed an error that would show the wrong container size in HTML reports if the image was larger
      Fixed an issue where multiple segments could have the same named media and cause the older to be overwritten
      PDF reports no longer try to link to videos
      Changed default job sort to Time
      Added crash catch for thread abort in EO pdf firing another exception
      Printing will no longer fail if the registry IE print settings can not be altered
      Removed the topmost property from the progress bar
      Removed headline image option since it is no longer used
      10/07/2013 - PDF reports can now handle much larger jobs
      Report creation can now be cancelled at any time
      Report creation performance increased
      Report margins are now set correctly in pdf files
      Progress bar no longer sticks to topmost position
      Fixed a bug that made HTML report colors disappear in older browsers
      10/03/2013 - Users may change equipment locker password
      Auto import will now check drives plugged in before HQ is loaded
      Report generation can now be cancelled
      Removed header and footer from printed reports
      Fixed compatibility issue with older versions of Internet Explorer not showing correct colors in reports
      Improvements to pdf generation, can now handle larger jobs and runs more quickly
      Fixed a bug which ignored paper size and margins on PDF reports
      Fixed an error where printing a report would not show the print dialog on some systems
      Imported jobs will not autoname if already named on CCU
      09/25/2013 - Items may be removed from equipment locker
      fixed bug in equipment locker user switching
      summary field is saved correctly in job file
      Added progress bar for report generation
      Unregistered items are saved between user switches
      Software upgrades may be performed without registration
      Device context menu for help items
      Fixed bug when using BMP files as report header image
      
      

• Version 1.75.73.1531 - 09/06/2013

  • No description given for this version.
    

  • Details

    • 09/06/2013 - Fixed print feature that windows update had broken
      Added ability to remove items from the Equipment Locker
      Fixed bug where job count would not occur if thumb present at start time
      Removed 400 char constraint on edit note window
      Problem Solution window made more user-friendly
      
      08/30/2013 - Fixed welcome to HQ message on autorun
      Changed Action History title to Notifications
      Check if drive is ready before scanning and remove from collection if errored
      
      08/29/2013 - new equipment locker screen
      new device updater screen
      new warning and error icons
      cs6 demo disk mode
      single-click job rename
      
      08/20/2013 - HQ will now correctly update the Jobspace count of unviewed jobs when the job is opened
      Added a new field on the Jobspace properties window to show remaining disk space
      Fixed a bug that would not query missing equipment images if they were somehow missing
      Fixed a bug which would not allow users to view the properties of offline Jobspaces
      Fixed a bug that would allow the user to set a job as viewed even if it didn't exist
      Fixed for a bug that would try to check the size of an offline drive
      Potential fix for a crash when the folder path of a job was corrupt when checking write access
      Jobspace properties will now clear from the last viewed entry while the new details are loading
      New folder select dialog
      08/14/2013 - Added CS6 update screen
      Added Job properties window
      Added Jobspace properties window
      Added Select all command to file menu
      Added menu command to mark jobs as opened/unopened
      Jobs can be manually imported from locations outside of a Jobspace
      It is now possible to view the size of a job and of a Jobspace
      It is now possible to view and copy into the clipboard the location of a job and a Jobspace
      HQ startup time has been improved if there are external drives plugged in
      Jobspace list now has a counter to show the count of unopened jobs in blue
      Last Modified Time removed from default column list
      The HQ serial number can now be copied to clipboard from the about screen
      Fixed a crash that could occur if there was an error getting the contents of a damaged drive
      Fixed a bug that would sometimes save the jobs on external drives if the system had never seen the job
      Fixed a crash when drive is removed during scan and add of external Jobspaces
      Fix for a crash when importing and opening a job window simultaneously
      
      08/06/2013 - Bugfix: Videos sometimes would appear as total blackness when clicked on
      Can treat large removable USB media storage devices as import sources
      Recognizes altered jobs as new for importing
      05/21/2013 - Added option to change the location of workspaces
      Added option to rename all workspaces
      Added check to ensure Jobspaces cannot be contained within each other
      Added check to prevent duplicate Jobspaces
      Moving jobs on the same drive is now considerably faster
      Jobs can now be moved between drives
      Bug Fix: Moving jobs now has a progress bar
      Bug Fix: Clicking the job action on events from external drives now works correctly
      Bug Fix: Long serial numbers are now truncated on the equipment list
      04/15/2013 - Old versions of HQ should now properly be assigned a new serial number rather than creating new equipment
      Equipment is now discovered on import and when a job is opened
      Newly discovered equipment is added to the locker immediately upon discovery
      Newly discovered equipment is submitted immediately if the user is signed in
      Bug Fix: Multiple segments are added and stored correctly in reports
      Bug Fix: Fixed a crash when imported jobs didn't have a unique id
      Bug Fix: Fixed a crash when there was no default email client on the computer
      04/03/2013 - Changed crypto to use a default key if none is specified
      Replaced text wrapping on job list with character ellipsis
      Media data files are now checked for being empty before loading
      Bug Fix: Switching between media will no longer show a black screen
      Bug Fix: Videos that fail to play should now show the video failed screen consistently
      Bug Fix: The video player will now reset the video source correctly after it has been unloaded
      Bug Fix: Fixed registration losing key for password when HQ serial changed
      03/29/2013 - Added background processing of job display loading, considerably smooths out job selection changes in the UI
      Added check for updates to launcher context menu
      03/27/2013 - Bug Fix: Overflow text on DVD corrected
      Bug Fix: Ready to burn flag now correctly unset
      Added Check for Updates to Launcher context menu
      03/26/2013 - Now using the current version of FFMPEG, should fix Issues with transcoding
      Changed default Equipment locker login to auto
      Equipment locker will no longer attempt to log in if no password is saved
      Added Equipment locker preferences to Equipment settings tab
      Equipment Settings Tab will now properly save cancel and default it's settings
      Added a device search into jobs
      Job search now includes the serial number field
      Locally created jobs will now mark HQ or an LT1000 as their creator
      Unsaved data files are now removed on purge
      DVD Burn Progress completely redone
      Thumbnails are created and saved on job open rather than on display
      Bug Fix: Report will now update itself on segment and bookmark add and removal
      Bug Fix: Transcoder process is now killed on cancellation
      Bug Fix: added placeholder image text in Report
      Bug fix: Potential null error on image capture fixed
      Bug Fix: Thumbnail generation would sometimes leaving traces of old job folders
      Bug Fix: Bookmark Image Converter will no longer attempt to mark jobs unsaved
      Bug Fix: Removed OutputStream Property from DvdBuilder, potentially throwing out of memory error on bad videos
      03/06/2013 - Changed default Equipment locker login to auto
      Equipment locker will no longer attempt to log in if no password is saved
      Added Equipment locker preferences to Equipment settings tab
      Equipment Settings Tab will now properly save, cancel and default it's settings
      03/04/2013 - Changed the default state of the bold job list values to the opposite to ignore existing jobs from being flagged
      02/28/2013 - After autoimport hq will switch to destination and select jobs
      Alerts will now set the first button added to IsDefault (enter to execute)
      Unopened jobs are now displayed in bold on the job list
      Imported jobs show the new icon in status in jobspaces
      Imported jobs now update the modified time to the time of import
      The job list will now scroll to the selected job
      Jobspaces will not recreate the sorted list if they are unchanged, should slightly improve speed
      The default sort header is now Last Modified instead of Job Name
      
      Bug fix: The default selected item in the job list is now the sorted index rather than the unsorted
      Bug fix: New jobs can now be created from the archive folder again
      Bug fix: Thumbnail generation no longer trips the save flag when opening jobs
      Bug fix: Dragging jobs to import will now prompt for duplicates
      Bug fix: Dragging jobs between jobspaces will no longer prompt for duplicates
      
      02/22/2013 - Report text entry fields now have a watermark indicating what information to put in that field
      Clicking a hidden field on the report will now automatically show the field and place the cursor (if applicable) in the text area ready to type
      Importing will now prompt the user if they are importing a job that already exists
      Bugfix: Crash when creating a new job in a readonly or offline jobspace
      Bugfix: Recycled Jobs could not be individually deleted
      Bugfix: Archive command enabled correctly
      Bugfix: Email errors not displaying in the notification area
      Bugfix: Several incorrect tooltips
      Bugfix: Touch drag on job items now work correctly
      Email window design cleaned up to match the application a little better
      Changed equipment update icon to match the toolbar image
      Draggable grid splitters now have a thumb image to make dragging a little easier for touchscreens
      Fixed drag position handling on the alert window, dragging is considerably smoother
      Job list selection now works like explorer (ctrl and shift for multi-selection)
      
      02/11/2013 - Removed setting workspaces to public on startup, should decrease startup times on some systems
      LT1000 can now be updated from the equipment locker
      Fixed bugs in the Job Window expander and the Upload tab login that were throwing exceptions
      Spellcheck added to note fields
      Removed Job and Segment text entry limits on the edit tab
      Fix contacts sometimes showing no title if only the company was entered
      Import column added to removable Jobspaces to show which jobs have been imported
      Job entries now have a status column to show if the job is locked, read-only, open or has errors
      Auto-Import will now only import new jobs again
      Fixed a major bug that made some thumb drives show incorrect contents and prevented importing
      Fixed uploader service using the wrong command and not launching automatically
      
      01/09/2013 - Left panel redesign
      Equipment locker redesign
      Loading jobspace performance enhancements
      12/04/2012 - Equip Locker logout and user edit moved to program settings
      Equip Locker button bar eliminated
      Bug fixed where equip locker would throw an error on login
      Report header images may now be resized
      Collapsed report elements are now named
      Tooltips have been added to all report elements
      Empty report fields are hidden by default
      New default report image
      Each job may have its own report image
      Color picker has ARGB field
      Fixed color picker button so entire area is clickable
      Completely new error reporting system that takes advantage of the Action History window
      
      11/16/2012 - Fixed bugs in equipment locker
      Fixed bugs in reporting system
      New color control for reports
      Reworked UI for equipment locker
      Equipment items now have per-instance latest version lookup for precise versioning
      
      11/12/2012 - Added latest version of equipment locker
      Added new reporting system
      

• Version 1.53.190.1008 - 09/19/2012

  • No description given for this version.
    

  • Details

    • 09/19/2012 - maintenance update
      09/07/2012 - New updates to the equipment locker, internal only
      08/30/2012 - Demo of EquipmentLocker feature
      

• Version 1.53.181.1008 - 04/26/2012

  • No description given for this version.
    

  • Details

    • 04/26/2012 - Video Playback settings give user greater control over codec selection
      More robust DirectShow integration
      
      

• Version 1.53.180.1803 - 02/11/2012

  • No description given for this version.
    

  • Details

    • 02/11/2012 - Mpeg4 video files with no AVI wrapper can be played in HQ.
      Files with .MP4 extensions can be imported via drag/drop into jobs
      cM6 Device Update now is labeled and works properly
      CS6 now included as a known device for update
      A bug that still tried to show a map when the user deselected customer map on the report has been fixed
      A bug was fixed in which the troubleshooter did not show translated
      A bug was fixed that could result in multiple serial numbers being assigned to the same installation of HQ
      LT1000 Driver Fixer functionality is now present in the HQ Troubleshooter
      The LT1000 Update process has been optimized
      Some unresolved translations were addressed in the troubleshooter
      DVD Burning will now show an additional popup when complete. Our suspicion was that users would start the DVD and walk away. Without the popup, the user was not sure if the process completed when they returned later
      HQ now does not allow creating a report on a thumb drive if the final size is too large for the destination.
      

• Version 1.53.166.1031 - 01/13/2012

  • No description given for this version.
    

  • Details

    • 01/13/2012 - New JobSpace Layout
      New Event Window
      Ability to pause Video Recordings
      Bookmark Deletion
      Language Selection at install time
      Demonstration Job
      Added Problem/Solution window to catch most common exceptions
      DVD video quality settings allow user to trade off quality for DVD disk space
      New DVD space available graph shows how much space they are using on the DVD
      Beta registration is now inside the HQ application
      FTP job uploading now occurs in Uploader mini-app
      User may inspect changelist of upgrade version before upgrading
      Redesigned audio recording and playback to be supported on all Windows OS's
      Using FFMPEG version 0.8, which provides greater compatibility and functionality
      Language translation issues fixed on uploader and updater mini-apps
      Can play H.264 files without difficulty
      

• Version 1.53.144.1333 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - "Broken Job" fix. A bug that could cause a crash loading a job with missing media has been fixed. New, non-language centric art has been created to indicate missing files.
      Translation Update. Missing language strings have been translated and replaced
      New Languages. Japanese, Portuguese, and Russian have been added.
      XP Hotfix install support added for Japanese, Brazilian Portuguese, and Portuguese
      Better data flow with RidgidConnect. Inconsistencies with RidgidConnect have been resolved
      Missing media notes/caption bug has been fixed
      Data field truncation before upload has been added to prevent field length errors
      Error messages such as bad credentials should show up as job failures not media item failures
      Errors dealing with invalid sessions indicate so rather than as bad credentials
      CS10 software support. The ability to update CS10 on demand has been added
      More elegant handling of broken jobs. UI elements dealing with missing job media have been refined. When a "broken" job is opened from which some media items could not be located, placeholders for the missing items are created and highlighted in red. Additionally, the media is marked as not included (and can't be included) in a report. Old behavior was that the user was notified via dialog and media was removed from the job. This feature was provided as a catch-all for extremely unexpected job data scenarios.
      Better DVD error reporting. UI for DVD error reporting has been refined. User will be shown an error window with a better description of the problem and possible solutions if applicable.
      FFDSHOW troubleshooting enhanced. The troubleshooter has been enhanced to be able to detect if ffdshow is missing, and to re-install it if necessary. Both HQ and the troubleshooter are smarter about configuring ffdshow to ensure that HQ is approved to use ffdshow filters for recording and playing video.
      'Loading Failed' when recording issue resolved. HQ has the ability to ignore DirectShow filters that are configured, for whatever reason, without "friendly names". This is an unusual situation but has shown to cause problems recording on some machines.
      Drag / Drop issue on XP resolved. The previous version introduced a bug which broke media drag-and-drop to the Desktop on XP. This problem has been resolved
      

• Version 1.53.141.1604 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - Latest versions of German, Dutch, Italian, French, and Spanish translations
      CS1000 drivers added to install. This enables job downloading from CS1000
      Muxer data overflow bug fixed which could result in unplayable videos
      New muxer will automatically shut down when 4GB avi file limit is reached
      App startup time has been greatly reduced
      Significantly reduced the amount of overhead when loading jobs and workspaces
      Jobs are now pre-processed into a quick index and only pertinent at-a-glance information is stored
      Uploader introduced for uploading media to RidgidConnect
      HQ has an option to automatically start a new video recording if old recording has shut down due to size, otherwise user is notified that the recording has ended
      User receives warning if disk space is low when starting a video recording
      Wrong window in focus bug fixed when video restart on file full message
      Videos over an hour long display correct duration on video player
      After importing jobs, HQ will ask if you want to upgrade your unit if there is a newer version of s/w available
      Troubleshooter not saving changes bug has been fixed.
      Updater now uses hq.ridgid.com/hq_updates to receive it's update information, posting language, version, and devrole information
      Optimized job deletion
      Contacts now support multiple addresses
      Contacts may be imported via CSV...supports Outlook and Quickbooks export
      Fixed bug reporting problems with troubleshooter
      Troubleshooter only restarts if HQ was running at time of launch
      Show video card information to user upon video playback error in troubleshooter
      Fixed bug in DVD burner to show drive even if no media is present
      CS10 software update added (hidden in device manager for now)
      LT1000 jobs contain proper device identification instead of simply "HQ"
      Updater does not attempt to install updates if user is not admin
      User is not allowed to launch an update if they are not admin on their computer
      Uploader includes much nicer error handling and re-try capabilities, as well as its own log
      Shut down recording when PC enters Hibernate mode. Restart live camera after PC wake-up (live camera, not recordings)
      Fixed "Red X" issue with updater
      RidgidConnect timeout has been increased to match timeouts of RidgidConnect Upload app
      

• Version 1.53.113.1638 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - DVD burn hotfix supports the following languages: English, German, French, Dutch, Spanish, Russian, Norweigian, Swedish, Italiian, and Danish.
      Fixes to properly handle unselected media records imported from CS1000
      Fixes to avoid CS1000 jobs from being able to be imported only one time
      Uploader has been removed to expedite release (will be re-added after we go gold)
      Configuration tool running at startup has been removed
      Problem fixed in which updater was marked by UAC on Win 7 as an application that requires permission to run
      Updater mini-app and updater service have been added for RidgidConnect - TEMPORARILY REMOVED
      Contacts windows have been vastly improved
      Startup time has been greatly reduced
      Added default camera type selection to Video Settings, changes default camera type for LT1000 (Pal/ntsc)
      Right-click context menu to rename job, sessions
      French and Spanish Translations are now included
      New, nicer-looking DVD art for backgrounds and intro screens
      Jobspaces can be created on external media. HQ has the smarts to know when these Jobspaces are connected and when they are offline. HQ also remembers the job information from offline jobspaces and allows it to be searchable, even when the external media is disconnected.
      Improved video file recording under low-powered systems.
      New video troubleshooter for diagnosing and fixing problems with the LT1000 and video playback on your computer
      New Job merging/splitting functionality
      Configuration Tool is now included to provide registration and initial set up for user. Config tool will run on first use
      Job Search control to search within jobs for specific data
      Known issue, on 64-bit systems, currently complains that the driver is not signed
      Added functionality to get jobs from CS1000 devices via USB
      

• Version 1.53.93.5000 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - This patch fixed a bug in the installer for 1.53.92.1441. The bug manifested by showing an error message during an upgrade to a later version. The patch successfully removes this bug in the installation so that future upgrades are successful
      

• Version 1.53.92.1551 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - If the firmware update server is not reachable, allow the user to burn LT1000 firmware from a local location. Also, allow devmode folks to do the same even if update server is available
      Ship LT1000 firmware version 29 along with HQ so connecting to internet is not necessary to burn firmware
      Install the XP-hotfix for IMAPI on Dutch, Spanish, French, and German-speaking systems
      Upgrade process should successfully shut down SeeSnake.Updater on Win 7 systems, 64-bit systems
      A change to the ticketing system to allow canceling when waiting for a response from the server. Hard to test, but testers should ensure that Ticket Reports still go to the proper OTRS.
      Tickets created on systems with AllowDevBuilds = true will go to the internal OTRS queue instead of the normal SeeSnakeHQ queue
      New audio notes tab
      Changed search window UI and added newer fields to search
      Recent file list added to menus
      Numerous job window menus added
      Media in a job can be copied to the windows clipboard
      View menu added to home screen
      New jobs now open in their selected workspace
      Add Job Space added to context menus
      Cutting a job will grey-out the job until it is pasted
      Default inspector behavior changed and added to contact window
      Fixed a crash if a device was removed while the hot ground warning was up
      Fixed a crash when recording an audio note while the device was changing
      Fixed micro explorer files not showing up when dragged in
      Fixed rounding on count to never show 12 inches and round up to next foot instead
      Use trouble code descriptions from cs1000 in reports
      Added Job group management, user can now create edit and remove groups
      Contact type added to contact manager
      Import sections divided into new and imported so the user can more easily access imported jobs
      Imported jobs are now flagged as imported rather than recycled
      Fixed DVD bugs including audio notes for photos not previewing properly and autolog video showing up in the slideshow
      DVD burn error reporting now much more robust. Burn errors from the dvd drive no longer show up as bugs in HQ
      DVD burn window responds to inserted media
      Added a smaller resolution capture mode as a low-quality recorder for netbook users
      Added saving of last camera settings PAL NTSC and image size
      Fixed bug when switching from no camera to lt1000 and back
      

• Version 1.53.85.1426 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - 1.53.85.1426 Changes
      

• Version 1.53.81.1507 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.62.1704 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.52.1648 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.38.1646 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.29.0100 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.18.0948 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.53.10.1226 - 09/12/2011

  • No description given for this version.
    

  • Details

    • No Notes

• Version 1.0.5 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - HQ v1.0.5 Change List
      

• Version 1.0.4 - 09/12/2011

  • No description given for this version.
    

  • Details

    • 09/12/2011 - HQ v1.0.4 Change List